Utility Billing

Customer accounts and billing information for electric, water and sewer are available at City Hall, 9 S. Broad Street. Call (262)723-2910 for billing questions.

How to apply for service

Applications/Forms must be obtained and completed at City Hall and a form of identification such as a Driver’s License or State ID card is necessary. To transfer existing service into another name for Elkhorn Light & Water, a Utility Service Application needs to be completed. For new construction service, a New Construction Account Application needs to be completed. All Applications/Forms must be obtained and completed at City Hall.

Three ways to pay your utility bill

Utility Bills are sent out the last working day of each month for the previous month’s consumption. The City offers the following methods of paying utility bills:

• By mail, drop off at City Hall during office hours, or use the drop box located at the main entrance of City Hall;

• Direct Payment Plan allows the customer to have their utility bill payment automatically deducted from his or her checking or savings account. A Debit Authorization Agreement is available at City Hall;

• Credit Card payments are accepted through Official Payments Corporation via telephone at (800)2PAY-TAX [(800)272-9829] or online by clicking here. Please include jurisdiction code 5869. There is a nominal fee charged for this service. The City cannot accept credit card payments at the counter.

Having difficulties paying your utility bill?

The City of Elkhorn would like to suggest making weekly or bi-weekly payments on your account in addition to your monthly payment.  If you continue to need assistance contact Community Action, Inc.  Elkhorn Light and Water works with Community Action to assist customers with bill payments when financial difficulties exist. Customers can apply for assistance through this program at (262)728-8296.

• You will be asked to provide a copy of your utility bill and income verification for the past three months.  Your efforts to make payments during the moratorium will be taken into consideration, as funds may need to be distributed on a limited basis.

Community Action, Inc. of Rock and Walworth Counties can also assist you in doing Energy Audits, call (608)755-2464.

For more information on utilities check out these links or these forms.