Electric Utility

Medical Alert When the Lights Go Out
About Planned Outages
Procedure for Key Check Out

The City of Elkhorn is the 15th largest municipal electric utility serving approximately 4,200 customers. It is one of 83 municipal electric utilities in the State of Wisconsin. The electric power is purchased from Alliant Energy (formerly WP & L) under the terms of a ten-year rolling contract.

The Electric Utility consists of an Electric Utility Director, Engineer Technician, Electric Secretary, a Chief Line Technician and three Line Technicians. The field operations personnel are primarily responsible for new line extensions and the existing system maintenance. 

The field office for the Electric Utility is located at 400 Koopman Lane, hours are 7:00am to 3:30pm, Monday through Friday. For all electrical service requests (For example, street lights out, power outages, new services or service upgrades) call (262)723-3138.  Call (262)741-5235 for after-hours electrical emergencies.

Please contact the Electric Department (Field Operations) immediately if you:

• Are experiencing a power outage;
• Dimming or flickering lights;
• Observe downed power lines;
• Find an unsealed meter socket;
• Find open transformers;
• Find exposed wires;
• Find any unsafe electrical situation that needs immediate attention.

Power Outages – After Hours Emergency Number (262)723-3229

Medical Alert When the Lights Go Out

If you use medical equipment that needs electricity to run, please let us know.

The  City has a Critical Needs Response Plan. The plan makes it possible for the City to inform customers with critical needs of a power outage.

Conditions for critical needs of residents are as follows:

• Customers with specific medical conditions requiring uninterrupted electric service.

• Elderly, disabled and home-bound customers who are at risk and require uninterrupted electrical service to maintain their well-being.

The City will contact the resident if there is an outage.

A form is available at City Hall. Information needed includes name, address, phone number, medical equipment used, and another person to contact if the critical needs resident does not answer the phone. A letter from the doctor is required to be on file stating the patient’s name, date of birth and the need for continuous electric service for the health and safety of that individual.

For more information call Jessie at (262)723-2219 or go to Reference Desk at this site for the Medical Alert Form, fill out and mail or return to City Hall.

About Planned Outages

It is sometimes necessary to interrupt power to area homes and businesses for a period of time to allow our crews to perform maintenance work. We make every effort to alert affected customers in advance of “planned outages” by handing out door hangers and posting it on our website at least 24 hours in advance of the planned outage.  In the case of a large planned outage, a notice will be published in the Elkhorn Independent and also posted on this website giving customers at least one week notice.

Procedure for Key Check Out

Please follow the following procedure when you need to check out keys for your special event. We will only issue one key per event and it will be issued only to the event coordinator or his/her representative. Keys can be signed out one business day prior to the event.

1. Contact the Electric Utility Office to make arrangements to check out a key for your event:
   
   Geri Sandstrom
   Phone #: (262)723-3138
   Office Location: The Electric Utility Operations Center at 400 Koopman Lane.
   (Elkhorn Industrial Park across the street from Everbrite and located in the same building as Alliant Energy)
    
2. What to bring:
   
   - Driver’s License
   - $25 Deposit Check
    
3. The process:
   
   - We will make a copy of your driver’s license.
   - You will need to fill out our "Sign Out Sheet" (Red Shaded Areas)
   - You will need to give us your $25.00 deposit check.

• We will issue a key to you. The key is your responsibility and by signing our "Sign Out Sheet" you agree NOT to make copies of the keys and take full responsibility for the keys and our equipment.
• The keys must be returned to our office by 2:00pm on the next business day immediately following the conclusion of your event. If this is not possible you must promptly notify our office to discuss the situation.
• Your deposit check will be given to you upon the return of the keys.