Electric Utility

Medical Alert When the Lights Go Out
About Planned Outages
 

The City of Elkhorn is the 15th largest municipal electric utility serving approximately 4,900 customers. It is one of 82 municipal electric utilities in the State of Wisconsin. The Electric Utility office is staffed with the Director Art Schmitz, a Project Manager Tim Leach, and a Utility Secretary Geri Sandstrom.  Lead Line Technicians BZ Kayser and Chad Hummel supervise the remaining field staff, consisting of one Apprentice Line Technician Jason Lundvall, one Journeyman Line Technician Ken Truckey and two Utility Technicians Chris Imhof and Andy Toth.

The field office for the Electric Utility is located at 400 Koopman Lane, hours are 7:00am to 3:30pm, Monday through Friday. For all electrical service requests (For example, street lights out, power outages, new services or service upgrades) call (262)723-3138.  Call (262)741-5235 for after-hours electrical emergencies.

Please contact the Electric Department (Field Operations) immediately if you:

• Are experiencing a power outage;
• Dimming or flickering lights;
• Observe downed power lines;
• Find an unsealed meter socket;
• Find open transformers;
• Find exposed wires;
• Find any unsafe electrical situation that needs immediate attention.

Power Outages – After Hours Emergency Number (262)723-3229

Medical Alert When the Lights Go Out

If you use medical equipment that needs electricity to run, please let us know.

The  City has a Critical Needs Response Plan. The plan makes it possible for the City to inform customers with critical needs of a power outage.

Conditions for critical needs of residents are as follows:

• Customers with specific medical conditions requiring uninterrupted electric service.

• Elderly, disabled and home-bound customers who are at risk and require uninterrupted electrical service to maintain their well-being.

The City will contact the resident if there is an outage.

A form is available at City Hall. Information needed includes name, address, phone number, medical equipment used, and another person to contact if the critical needs resident does not answer the phone. A letter from the doctor is required to be on file stating the patient’s name, date of birth and the need for continuous electric service for the health and safety of that individual.

For more information call Jessie at (262)723-2219 or go to Reference Desk at this site for the Medical Alert Form, fill out and mail or return to City Hall.

About Planned Outages

It is sometimes necessary to interrupt power to area homes and businesses for a period of time to allow our crews to perform maintenance work. We make every effort to alert affected customers in advance of “planned outages” by handing out door hangers and posting it on our website at least 24 hours in advance of the planned outage.  In the case of a large planned outage, a notice will be published in the Elkhorn Independent and also posted on this website giving customers at least one week notice.