Sunset Pool Policies & FAQ's

MEMBERSHIPS: Family Memberships are for parents and children living in the same household. Family passes do not include nannies,
babysitters, nurses, caregivers, cousins, nieces, nephews or out of town guests. If grandparents would like to take the place of parent(s) – this is allowable under certain circumstances and requests must be made in person at the recreation center. A $25 fee will be issued if any changes to a membership are made after the purchase is complete (adding or replacing a member, or any other changes,...). No refund will be issued if the membership was not used or was rarely used. Keep your card for next year! $3 fee to replace a lost membership card.

CAREGIVER PASS: A caregiver pass may only be purchased by family membership owners. The pass can be used by multiple caregivers but by only one at a time. The pass must only be used when with children of the family who purchased card. Caregiver must be 14 & up.
 

SUPERVISION: Every child age 6 or under must be within arms reach of an adult or guardian at all times. Our lifeguards are trained with safety as the highest importance for every guest, but an extra set of eyes on children in or near the water is a bonus. A child age 10 and up may be allowed to come to the pool without a guardian. If pool guidelines are not followed, they will be asked to leave or be picked up.

SWIM DIAPERS: All guest who are not potty trained must wear a swim diaper. They are available at the front desk for $1.

WEATHER: Follow our Facebook page. Please check the weather before you come to the pool. If the air temperature is 65◦ (real feel) or less, we do not open or could close early. If we need to close because of lightening or thunder, the wait period is 30 minutes from the last thunder. If the weather does not get better, we will issue you a hand stamp and you may return later. If you cannot return later and the storm is unexpected and you had just arrived at pool within the last hour, a day pass will be issued in form of a coupon. No cash refunds will be given.

SWIM TESTS: Anyone less than 12 years old will need to pass the swim test to go in the deep end including drop slide and diving boards.

• Swim tests will be held every hour on the hour.
• Swim tests to receive a wristband will be done by a certified lifeguard.
• If you pass the swim test you will receive a free wristband to keep.
• If you lose your wristband, a new one can be purchased for $1 at the front desk.

LOCKER ROOMS: Please bring your own padlock if you wish to lock your items in a locker. We are not responsible for any stolen items.
There is a lost and found at the front desk.

LOUNGERS, CHAIRS, & TABLES: If you or your children are not going to use a chair, please do not put your items on numerous chairs.
Items may be placed in the grass or in a locker or cubby.

BEHAVIOR: At all times, children and adults are expected to act respectful to each other and staff. If a patron is not following policy, they will be warned. If action further warrants, they may be asked to leave without getting hand stamped. If action is repeated, they may not be able to return for a period of time or all summer long.

CONCESSIONS: Per WI state law, no coolers, nor food of any kind is allowed into the facility. We can however stamp your hand if you wish to leave and return, as there are picnic benches outside the pool gate. Water is the only item that may be brought into the facility in a clear container. If you have a special diet concern, please talk to the pool manager. If you are unhappy with our concessions at any time, please ask to speak to our pool manager. No drinks or food in the pool or on the pool edge.

FLOTATION DEVICES: No flotation devices are allowed on any day and this includes water wings, unless attached to a belt or vest that is coast guard approved, eg. Puddle Jumper. Any vest that is approved should always say on the inside label “coast guard approved” or “USCG.” Approved life vests are available to borrow at the front desk. Toys are allowed if smaller than 10”. Please ask approval at front desk.

JUST WATCHING? If you enter the facility, you must pay the admission fee, even if you are not swimming. If the child is above the age of 10 and you do not want to pay but still want to watch them, there are benches outside the fence for your relaxation. If you are picking a child up, just let staff know your child’s name and we will announce it!

LARGE GROUPS: All camps, daycares and organized groups over the size of 10 people must prearrange their visits with staff at least 2
weeks in advance through the Recreation Department. The adult to child ration must be 8:1. An adult must be in arms reach at all times with those age 6 years old and younger. Groups will pay the daily admission per person upon arrival. Advance payment is not available.

TOBACCO USAGE/VAPE PENS: Vape pens, chewing tobacco, cigarettes are not allowed in the facility or parking lot.

DIVING: Hop-dives, front flips, twists and the cannonball will be allowed. Back flips are not allowed due to risk of injury.