Medical Alert

Medical Alert When the Lights Go Out

If you use medical equipment that needs electricity to run, please let us know.

The City has a Critical Needs Response Plan that allows customers with critical needs to be notified of a power outage.

A "Critical Care" customer is defined to be:

• A customer with specific medical conditions requiring uninterrupted electric service; or
• Elderly, disabled and/or home-bound customer who are at risk and requires uninterrupted electrical service to maintain their well-being.

The City will contact the customer or other designated contact person if there is an outage, with an estimate of how long the power is expected to be off in case other arrangements need to be considered for the customer's well-being.

To apply, a Medical Alert Response Application must be completed. Information required includes name, address, phone number, and contact information for another person the City may contact if the critical needs resident does not answer the phone. The application also contains a section that must be completed by a physician stating the patient's medical condition and the type of electric life-sustaining equipment used which requires continuous electric service for the health and safety of that individual.

This qualification requires an annual renewal. The information on the form may be subject to verification and additional information may be required from you or your physician.

The Medical Alert Response Application is available at the City Administration Offices or you may click on the pdf below to access the form. Completed applications may be submitted by mail or dropped off at the City Administration Offices. For more information call (262)723-2910.